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Warranty-and-Returns

1 YEAR WARRANTY
We stand behind all of our products by offering a simple One Year Warranty on every item we sell. That means if your item breaks, falls apart, or malfunctions under normal use within the first twelve (12) months of your purchase – we’ll replace it with the same item free of charge. What's "normal use"? Generally acceptable, or common usage of the item. We do not replace products for cosmetic damage or blemishes like scratches, scuffs, or discoloration from normal usage.

Disassembling of any of the UrineAide family of products will void the warranty. 

If you have a warranty issue, please email a photo of the defective area, purchase date or info, product model, product size, and your complete name with current shipping address. Email: info@urineaide.com

We also do not intend for the UrineAide Home Bathroom Urinal product to be used as a physical support. Do NOT attempt to use the UrineAide Home Bathroom Urinal if you are not physically able to stand, are considered to be a fall risk, or are unsteady on your feet.

 

30 DAY MONEY BACK GUARANTEE 
We offer a 30 Day Money-Back Guarantee on all our products. To get a Full-Refund all items must be returned in original condition and undamaged. If you purchased from eBay or Bonanza, we will process the return for those items directly through this website. If you would like to receive a refund for your item within the 30 day return period, you MUST contact us via email before the shipping the item back to us. Please send us an email with a purchase date or info, product model, product size, and your complete name. We credit refunds back to your original payment method. Please allow 5-7 business days for credit to appear back on your account. Customers are responsible for all return shipping costs. We recommend using the US Postal Service First Class, for the least expensive price.  No need to FedEx or UPS it to us.

 
30 DAY DAMAGE POLICY 
If you receive a product that is damaged or broken, or if there is anything wrong with it at all >> instead of a refund, you can request a fast replacement free of charge. Just email us a quick photo of the damaged area and include your name and order number. Please keep in mind that the replacement process can take 1-2 weeks to complete with shipping times, especially during a holiday season. We'll do our best to expedite it and make it as painless as possible. Email: info@urineaide.com

 

30 DAY EXCHANGE POLICY
If your item arrives and you realize that you chose the wrong size, you're welcome to ship it back and exchange it for the product you prefer. Of course, the item must be unused, and in original condition. If you would like to exchange your item for a different size, within the 30 day exchange period, you MUST contact us via email before the shipping the item back to us. Please send us an email with a purchase date or info, product model, product size, and your complete name. Please include a note detailing what size you wish to exchange it for and your complete return shipping address, with email for tracking. Exchanges typically re-ship within 3-5 days after we receive them. For exchanges, you the customer, are responsible for shipping both ways.

 

GETTING SUPPORT  
If you have any issues or problems with your order or product, please start by emailing us a few key details so we can help you effectively >> 

  • Your full name and current shipping address
  • Item Type / Size / Color 
  • When and where you purchased the product – urineaide.com, eBay.com, Bonanza, etc.
  • Order Number - if available 
  • Photo of defective part or area, so we can see what happened. This also helps us to make improvements. 

Email this info to >> info@urineaide.com 
Give us 1-2 business days to respond and we promise - we will take care of you. 

 

Repair and/or replacement as provided under this warranty is the exclusive remedy of the consumer. UrineAide shall not be liable for any incidental, reliance, or consequential damages or breach of implied reliance or consequential damage or breach of implied warranty on this product. UrineAide liability under any circumstances is limited to the purchase price.

The UrineAide Home Bathroom Urinal, has only one use, as a bathroom urinal. The UrineAide Home Bathroom Urinal, carries no warranty except as expressly contained herein. UrineAide disclaims all warranties of merchantability and fitness for a particular purpose other than for us as a bathroom urinal. There are no warranties which extend beyond the description contained herein.